Warranty and Service — SHEMAX Next Level Service
We are the official manufacturer of SHEMAX equipment.
All our clients in Europe receive full technical support directly from the company — with no intermediaries.
1. Warranty period
1 year official manufacturer’s warranty.
After the warranty period — paid service in our European service center at standard rates.
2. Official European Service Center
SHEMAX has its own service center in Europe, providing:
- fast repairs;
- original spare parts;
- full technical support from the manufacturer;
- 24/7 consultations.
Contact: service@shemax.ua
We are always in touch — clients are never left alone with their questions.
3. For warranty service, you need:
- the product’s serial number;
- proof of purchase;
- full device set.
4. Conditions for free warranty repair
The warranty is valid if:
- the equipment is used according to the manual;
- there is no mechanical damage;
- there were no unauthorized interventions or repair attempts.
5. Cases not covered by the warranty
Warranty service is not provided if:
- there are signs of disassembly or repair by third parties;
- liquids, dust, or foreign objects have entered the device;
- damage occurred due to improper transportation by external services;
- the device was damaged by natural events or unstable power supply.
6. Shipping
Shipping to the service center is paid by the customer.
After repair — return shipping is covered by SHEMAX.
If purchased on our website, register your warranty here
Contact support and repair service.
Fill out the warranty service application